Citizen Charter
TAWANG DISTRICT, ARUNACHAL PRADESH
CITIZEN CHARTER
MISSION: To create citizen friendly mode of public service delivery
VISION: To ensure timely and transparent delivery of services in accordance with Arunachal Pradesh Right to Public Service Act, 2016 and Arunachal Pradesh Right to Public Service Rules, 2017.
OUR CLIENTS: Citizens of the district and visitors, Tourists, Indian Army, BRO, Paramilitary.
List of Services Provided
| Sl. No. | List of Services | Sl. No. | List of Services |
|---|---|---|---|
| 1 | Issuance of PRC Certificate | 20 | Renewal of Driving License |
| 2 | Issuance of Income Certificate | 21 | Transfer of Ownership of Vehicle |
| 3 | Issuance of ST Certificate | 22 | Issuance of Registration Certificate of Vehicle |
| 4 | Grant of Trade License | 23 | Registration of Marriage |
| 5 | Renewal of Trade License | 24 | Registration of Documents |
| 6 | Land Possession Certificate (LPC) | 25 | Employment Exchange |
| 7 | Issuance of ILP | 26 | Disbursement of worker’s compensation |
| 8 | Non-encumbrance certificate | 27 | Registration of labours in unorganized sector |
| 9 | NOC for mortgaging govt. allotted land | 28 | Renewal of Arm License |
| 10 | Issue of License (Retail / wholesale of IMFL) | 29 | Audio-video publicity |
| 11 | Renewal of License (Retail / wholesale of IMFL) | 30 | Bakijai cases |
| 12 | Issuance of Birth Certificate | 31 | Electoral Services |
| 13 | Issuance of Death Certificate | 32 | Civil Aviation |
| 14 | NOC on Land Encroachment | 33 | Registration of societies |
| 15 | Issuance of Ration Card (BPL) | 34 | Issue of license (Retail/Wholesale of IMFL) |
| 16 | Issuance of Ration Card (APL) | 35 | Renewal of license (Retail/Wholesale of IMFL) |
| 17 | Issuance of Learner’s License | 36 | RTI Cell |
| 18 | Issuance of Driving License | 37 | Grievance Redressal Cell |
| 19 | Panchayati Raj Institutions (DEO, PRI) | 38 | Election Cell (DEO, Election) |
Timeline for Delivery of Services
| Sl. No | Department | List of Services | Designated Officer | Stipulated Time (Designated Officer) | 1st Appellate Authority | Disposal Time (1st App. Auth.) | 2nd Appellate Authority | Disposal Time (2nd App. Auth.) |
|---|---|---|---|---|---|---|---|---|
| 1 | Deputy Commissioner | Issuance of PRC Certificate | DC | 5 days | Secretary / Commissioner | 5 days | Chief Secretary | 15 days |
| 2 | Deputy Commissioner | Issuance of Income Certificate | DC | 5 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 3 | Deputy Commissioner | Issuance of ST Certificate | DC | 5 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 4 | Deputy Commissioner | Grant of Trade License | DC | 1 month | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 5 | Deputy Commissioner | Renewal of Trade License | DC | 3 days | Secretary / Commissioner | 30 days | Chief Secretary | 30 days |
| 6 | Deputy Commissioner | Land Possession Certificate | DC | 1 month | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 7 | Political Department | Issuance of ILP | CO / EAC | 3 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 8 | Political Department | Non-encumbrance certificate | DC | 7 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 9 | Political Department | NOC for mortgaging land | DC | 7 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 10 | Tax and Excise | Issue License (IMFL) | DC | 7 days | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 11 | Tax and Excise | Renewal License (IMFL) | DC | 7 days | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 12 | Eco & Statistics | Issuance of Birth Certificate | DSO (Stat) | 3 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 13 | Eco & Statistics | Issuance of Death Certificate | DSO (Stat) | 3 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 14 | Land Management | NOC on Land Encroachment | DC | 7 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 15 | Food & Civil Supplies | Issuance of Ration Card (BPL) | DFCSO | 5 days | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 16 | Food & Civil Supplies | Issuance of Ration Card (APL) | DFCSO | 5 days | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 17 | Transport Department | Issuance of Learner’s License | DTO | 2 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 18 | Transport Department | Issuance of Driving License | DTO | 1 month | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 19 | Transport Department | Renewal of Driving License | DTO | 2 days | Secretary / Commissioner | 15 days | Chief Secretary | 15 days |
| 20 | Transport Department | Transfer of Ownership of Vehicle | DTO | 5 days | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 21 | Transport Department | Issuance of RC of Vehicle | DTO | 5 days | Secretary / Commissioner | 1 month | Chief Secretary | 1 month |
| 22 | District Magistrate | Renewal of Arms license | EAC (Arms) | 7 days | Secretary / Commissioner | 20 days | Chief Secretary | 20 days |
How to Avail Services
| Sl. No | Name of the Service | Supporting Documents Required | Contact Person & Office Details |
| 1 | Scheduled Tribe (ST) Certificate |
Mandatory: • Verification document from GB/HGB and Admin Officer • Attested copy of Land Allotment Passbook (Urban) / LPC (Rural) of Father/Guardian • Passport-sized Coloured Photo Optional: Birth Certificate, Father’s ST Certificate, Applicant’s PRC |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 2 | Dependent Certificate |
Mandatory: • Verification letter from HoD (Govt.) OR Parents’ ST/Birth Certificate (Non-Govt.) • Affidavit from Local Executive Magistrate • Identity Proof (Voter ID / PAN / Passport / Driving Licence / Aadhaar Card) • Passport-size Photo |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 3 | Income Certificate |
Mandatory: • Salary statement for last 12 months from DDO (Govt. Employee) • OR Certificate from BDO (Rural areas) • OR Certificate from DAO/DHO/DVO (Agri/Horti/Vet) • OR IT Return / Form 16 (Non-APST Non-Govt.) Optional: Proof of Address (Voter ID / Aadhaar Card / LPC / Land Passbook / Ration Card) |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 4 | Permanent Resident Certificate (PRC) |
Mandatory: • Verification document from GB/HGB and Admin Officer • Attested Land Allotment Passbook (Urban) / LPC (Rural) of Father/Guardian • Attested copy of Father’s PRC • Passport-sized Coloured Photo Optional: Birth Certificate, Tribe Resident Certificate, Previous PRC |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 5 | Temporary Resident Certificate (TRC) |
Mandatory: • APST (Govt): Appointment/Transfer Order, Govt ID, ST Certificate • APST (Business): Trading License, ST Certificate • APST (General): Govt ID/LPC/Land Passbook of Guardian, ST Certificate • Non-APST (Govt): Appointment/Transfer Order, Govt ID, ILP • Non-APST (Business): Trading License, ILP • Non-APST (General): Govt ID/Trading License of Guardian, ILP Optional: Attested Copy of Birth Certificate |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 6 | Live Birth Registration |
1. Medical document of birth / Concern certificate from GB / Class X pass certificate 2. Parents’ address proof documents 3. Court affidavit (declaration) if registered after 21 days |
Name: Shri Tenzin Jambey Designation: Assistant Commissioner / ADES (Eco & Statistics) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 8258039214 Email ID: |
| 7 | Death Registration |
1. Identity proof of deceased, parents, and spouse 2. Death report from medical authority |
Name: Shri Tenzin Jambey
Designation: Assistant Commissioner / ADES (Eco & Statistics) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 8258039214 Email ID: |
| 8 | Permanent Residential Certificate (PRC – Alternate Track) |
1. ST Certificate 2. Birth certificate / Identity proof 3. Passport size photo (2 Nos) |
Name: Shri Nawang Thutan
Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 9 | APST Identity Card |
1. ST Certificate 2. Birth certificate / Identity proof 3. Passport size photo (2 Nos) |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 10 | Income Certificate for APST |
1. Application form submitted through concerned BDO 2. Identity / Address proof (Aadhaar Card / Voter Card) |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 11 | Income Certificate for Non-APST |
1. Self-declaration affidavit before Executive Magistrate 2. Birth Certificate / Voter Card / Valid Residential proof |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 12 | Photo Inner Line Pass (ILP) |
1. Photocopy of Aadhaar Card / Election Card / PAN Card / Driving License / Passport 2. Passport size photo (2 Nos) |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 13 | Photo ILP Renewal (Private) | 1. Original ILP Pass Book |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 14 | Provisional Inner Line Pass | 1. Photocopy of Aadhaar Card / Election Card / Driving License / Passport |
Name: Shri Nawang Thutan Designation: Assistant Commissioner (Jansuvidha) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 9436052823 Email ID: |
| 15 | Trade License (New) |
1. ST Certificate & PRC 2. Land allotment sketch map / LPC 3. Food license (for food establishments) 4. NOC from local GB & building sketch 5. Building map / NOC from JE PWD |
Name: Smti. Tsering Chedon Designation: Assistant Commissioner (Trade & Commerce) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 03794-222221 / DC Office Helpdesk Email ID: |
| 16 | Trade License (Renewal) | 1. Treasury challan along with original Trade License book |
Name: Smti. Tsering Chedon Designation: Assistant Commissioner (Trade & Commerce) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 03794-222221 / DC Office Helpdesk Email ID: |
| 17 | Land Possession Certificate (LPC) | 1. Prescribed application and land verification documents as per govt norms |
Name: Shri Tenzin Jambey Designation: Assistant Commissioner (Judicial) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 8258039214 Email ID: |
| 18 | Land Allotment Certificate | 1. Application form and land revenue verification as per government norms |
Name: Shri Tenzin Jambey Designation: Assistant Commissioner (Judicial) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 8258039214 Email ID: |
| 19 | NOC (for DPC / MACP etc.) | 1. Prescribed departmental format and land survey report |
Name: Shri Tenzin Jambey Designation: Assistant Commissioner (Judicial) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 8258039214 Email ID: |
| 20 | Registration of Marriage | 1. Joint marriage application form, age & residence proof, passport photos, and witness identification |
Name: Shri Rinchin Leta Designation: Additional Deputy Commissioner (Marriage Officer) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 7005683452 Email ID: |
| 21 | Disbursement of Worker’s Compensation | 1. Claim petition, employer verification, and medical injury report |
Name: Shri Rinchin Leta Designation: Additional Deputy Commissioner (Comm. of Emp. Compensation) Office: O/o Deputy Commissioner, Tawang Contact No.: +91 7005683452 Email ID: |
| 22 | Transport Services (Learner / Driving License / RC) | 1. Prescribed MV forms, fee challan, medical fitness form, and vehicle papers |
Name: Shri Rinchin Leta Designation: Additional Deputy Commissioner / MV cum DTO Office: O/o Deputy Commissioner, Tawang Contact No.: +91 7005683452 Email ID: |
Grievance Redressal Mechanism
ADC (HQ) is designated as the Grievance Redress Officer for the purpose of services delivered from the Deputy Commissioner’s Office.
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Designated Grievance Redress Officer: Shri Rinchin Leta, ADC (HQ)
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Email ID:
rinchin.leta@nic.in -
Contact No.: +91 7005683452
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Alternative Redressal Channels:
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Drop written complaints/suggestions in the Grievance Box placed in front of the DC Office.
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Direct Email:
dc-twng-arn@nic.in
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Expectations from Service Recipients
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Submission of applications complete in all respects with requisite supporting documents and prescribed fees.
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Timely submission of applications to avoid last-minute delays.
Monitoring and Review (Citizens / Stakeholders Feedback)
Agar aap kisi service se santusht nahi hain, to monitoring aur review ke liye nimnlikhit officers se sampark kar sakte hain:
| Sl. No. | Name of the Officer | Designation | Contact Number | WhatsApp Number |
| 1 | Smti. Namgyal Angmo (IAS) | Deputy Commissioner | 9818386296 | 9818386296 |
| 2 | Shri Rinchin Leta (APCS) | Additional Deputy Commissioner (ADC) | 7005683452 | 7005683452 |
| 3 | Shri Tenzin Jambey (APCS) | Assistant Commissioner / EAC | 8258039214 | 8258039214 |
| 4 | Shri Nawang Thutan (APCS) | Assistant Commissioner / EAC | 9436052823 | 9436052823 |